Solutions We Provide

Managed Services

PTS Consulting has developed a service portfolio that allows us to effectively transform or evolve our customers’ capabilities, and a global delivery platform that can be applied to the seamless planning, building and operation of any technology solution. More and more organization are going for managed IT services model instead of outsourcing specific IT activities to reduce their IT risk and be future ready in terms of technological disruptions.

PTS Consulting Managed Service Scope

> Software Application Development

> Data Analytics

> Cloud Services

> Data Warehousing

> CRM Management

Why are Managed IT Services important?

It aligns the outcomes of the organisation. An IT managed service company is incentivised to do a very good job; they want to minimise problems for your organisation because they have KPIs directly linked to the efficiency of your IT

IT experts give you peace of mind. You’re not an IT expert. Managed service providers take care of your IT so you can focus on running your core business effectivel

Proactive support. Managed services offer proactive support. So instead of your IT firm constantly fixing problems, they will actually try to identify problems before they happen, keeping your systems up and your problems down.

Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department. This links to proactive support and ensures that your IT infrastructure and software is upgraded and updated to minimise risks such as downtime, viruses and crashes.

Complete outsourced IT. Managed services give you access to a complete IT department. You don’t just get day-to-day IT support; you also get an IT manager and a virtual CIO so you can think strategically about how IT fits into your organisation.

Firms are now also looking for specialized knowledge at scale to solve complex problems. Many are seeking relationships with long time horizons instead of short-term, transactional exchanges. Managed services are strategic, experience-driven, outcome-based relationships with high levels of operational integration and scalability that leverage the specialized skills, processes, and technology of an external service provide

Managed services involve a significant transfer of operational control in critical tasks from firms to the service provider. Yet traditionally, the operational risks inherent in outsourcing have made many firms reluctant to share control of such activities. To alleviate internal stakeholders’ concerns, certain qualitative and contractual factors should be considered in this new operating paradigm. Discussions with executives generated some key criteria that are often used to select a managed services provider

Group Discussion

A track record of domain expertise, and an understanding of the compliance, risk, and auditing functions are often considered critical. A managed services provider should also demonstrate maturity in process design and execution that limits risk, enhances auditability, and actively detects new vulnerabilities

High-quality staff and a process management team with access to intellectual property and technology that bridges the internal expertise gap are generally obvious requirements. However, banks should also consider insisting on a measure of continuity, with clear expectations around staff turnover rates in the provider’s team, and contingency plans in case key personnel leave.

An up-front assessment of fit—across tangibles such as technology systems and work processes, and intangibles such as culture

The provider’s reputation with other industry participants and credibility with regulators, supervisors, and vendors (such as marquee software firms) likely speak to its ability to be a responsible long-term provider.

A global footprint combined with the ability to understand the operational nuances of cross-border businesses could be an important consideration for large global organisations and capital markets firms, which often have to deal with conflicting regulatory mandates and fragmented policy environments.

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